At Lady Leopard II, we will do all that we can to make your experience with us satisfying and enjoyable because quality and customer sanctification are top priority. If in anyway you are not happy with your purchase, please contact us before leaving feedback, and we will do our best to fix the problem.

•  we are not responsible for any custom fees or charges

•  any problem regarding the product must be reflect within 7 days of receiving your purchase, otherwise it will be treated as natural use.

•  item must be return, (in a new and unused condition in the original box.)

•  shipping fee not refundable under any circumstances 

•  buyer pay for return shipping.

•  All returns will be subject to an 10% restocking fee unless there is proof of defective item. (item must be sent back for check of defective, and shipping fee will be reimburse) 

been pulled apart by external energy. Under this situation, we may grand a new one if the condition of the necklace can still be restore by us. ( color didn't oxidized due to chemical or water, and the necklace can't broke in multiple areas.) 
Please know that return shipping will be responsible to the buyer when item is not defected when delivered. 
If you have not receive your item for more than 15 business days after the item has been shipped, please contact us, and we will try our best to solve the issue.